This privacy policy explains how 123-rescue.com collects, uses and discloses personal and other information of the users. This policy also collaborates with the services we provide to the users (тАЬServicesтАЭ) in accordance with 123-Rescue Terms of Use. While using our services, we require you to submit some information on our site, and you agree to our use of this information.
HOW 123-RESCUE COLLECTS INFORMATION
We provide our services to our users through various media including web-based tools, software as well as telephone. These tools enable us to access the systems and computers of a user with their permission. We require certain information to execute our services.
Some of the information collected by us are collected when the user fills up a phone or replies to our questions on telephone. Other technical information might be collected or accessed directly by diagnostics as our computers work with you to provide the services.
TYPES OF INFORMATION 123-RESCUE COLLECTS
- Information You Provide
- PERSONAL INFORMATION:
Sometimes we may need some personal information to identify you or which allows us to contact you. in order to provide such information, a user first need to register with us. Our online registration form asks you for some personal details such as first name and last name, email address, postal address, personal identifiers etc. 123-Rescue uses this information to contact you regarding the products and/or services you have requested. - PAYMENT INFORMATION:
If you register for the services, 123-Rescue may collect some highly personal information such as your credit card details and other payment related information. 123-Rescue uses third party payment gateways to complete the transactions. We ensure your details remain safe with us and we never share your details with any third party.
- PERSONAL INFORMATION:
- Computer and System Information:
- SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also require providing information related to your computer to provide our services. This information may include:- Information about the date of purchase of your computer,
- Type of computer
- Identification number of your computer
- Make and model of your computer and/or any computer hardware,
- Software installed or peripherals attached to it,
- Condition of the computer,
- System and registry data about software installations and hardware configurations, and
- Error tracking files.
Generally, this information is used to give you a personalised technical support, or to help us update the support tools and enhance our services.
- REMOTE ACCESS:
Our services also include тАЬRemote ServicesтАЭ. While asking for this service, you may need to provide our technicians some information and access of your computer. 123-Rescue uses some tools which enable you to give control of your computer to our technicians. Our technicians use this permission for a positive purpose and never use the Remote Access software to access or control your computer without your consent. - DIAGNOSTIC TOOL:
123-Rescue uses some online diagnostic tools that may collect some information about the state of your computer and applications. We use this information to identify and diagnosis the issues in your computer. We never collect sensitive information such as websites visited, email messages, email addresses, passwords, profiles etc. - LIVE HELP SESSION RECORDS:
123-Rescue reserves the right to monitor and record online and offline sessions between users and 123-Rescue technicians for quality control and service related purposes. We use this information to improve our services, build a support knowledge base and conducting internal market research. - COOKIES:
We may use cookies and similar technologies to personalise our services for you. Cookies are small pieces of information stored by your browser on your computerтАЩs hard disc or on your device. Cookies help us to record your preferences. - LOG FILES:
We use IP addresses to analyse trends, administer the website, track user movement, and gather broad demographic information for aggregate use. - SUPPLEMENTATION OF INFORMATION:
We may use the personal information related to our users in order to prevent 123-Rescue from any fraud or to ensure the integrity of our services. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law. - SHARING AND INFORMATION DISCLOSURE:
Sometimes we may share aggregated and de-identified information with our partners. This information doesnтАЩt contain the personal information related to our users. We do share the information only after complying with the laws.
- SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also share, disclose, or transfer your personal information as follows:
- To 123-Rescue affiliates and partners to execute our business processes and sales, marketing, and customer support processes
- To third party service providers and suppliers collaborating with us to provide products or services to you, and
- To other third parties for purposes you have allowed.
- Comply with applicable law, regulations, legal, or enforceable governmental requests,
- Respond as necessary to actual or potential lawsuits, or
- Protect the rights and property of 123-Rescue or others.
123-Rescue reserves the right to retain, use and disclose aggregate information at any time. In case we are merged with other company, or sell all or substantially all of our assets, or file for bankruptcy, we may disclose the information with the company or asset.
SECURITY
We use a range of security parameters and technologies, as well as administrative, managerial and physical safeguards to help protect your personal information. No data transmission or physical transfer of information can be guaranteed to be completely secure. Therefore, we do not ensure or guarantee the security of any data or information you share with us.
SURVEYS
We may ask our users to participate in various surveys from time to time. Participation in these surveys is completely voluntary and users have the choice whether or not to participate. These surveys may require some information such as contact details and demographic details. Survey information will be used to monitor or improve the use and satisfaction of services.
CONTESTS
123-Rescue may offer some contents, sweepstakes or other promotions and different times. These promotions will be governed by applicable rules. Personal information collected through these promotions will be used as described at the time of collection.
CHILDREN
Our services are not meant for anyone under the age of 13. Consistent with the ChildrenтАЩs Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
CORRECTION/UPDATING PERSONAL INFORMATION
If a userтАЩs personal information changes (such as user zip code), or if a user no longer desires to use the Service, user may correct, update or remove user personal information provided to us through our website.
NOTIFICATION OF CHANGES
123-Rescue reserves the right to change our privacy policy. Keep visiting our website to be aware about changes in our policy. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.
QUESTIONS
If you have any questions about our privacy policy you may email questions or inquiries to [email protected]
