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Reaching Us
How to get support
Before You Call
A few things that help
You don’t need to prepare anything special — but if you have a moment, these make it easier for us to help quickly:
- A short description of the problem and when it started.
- The kind of device (for example, a Windows laptop or a Mac) if you know it.
- Any error message you’re seeing — even a photo or the exact wording helps.
- Whether the device can still get online, if that’s relevant.
Not sure about any of that? No problem — just call and we’ll figure it out together.
Good to Know
What to expect
When you call, a technician will talk through the issue with you first and explain how we can help — including any cost — before any work begins. If remote support is the right fit, you’ll grant a secure connection so we can see the problem, and you’ll stay in control of the session the whole time.
A note on safety: 123-Rescue helps people who reach out to us — we don’t make unsolicited calls. If someone contacts you out of the blue claiming your computer is infected, please be cautious and don’t grant remote access. When you want help, you call us.