Overview
Practical help for real problems
Most technical trouble falls into a handful of familiar categories. Below is what 123-Rescue supports most often. If your issue isn’t listed, call us anyway — there’s a good chance we can help or point you in the right direction.
Whichever service you need, the approach is the same: we listen first, explain what’s involved and any cost before we start, and — where remote help makes sense — work on your device only with your permission while you watch.
Computers
Computer & laptop support
Slow or crashing PCs
Troubleshooting freezes, crashes and general sluggishness on Windows and Mac computers.
Start-up & update issues
Machines that won’t boot properly, get stuck on updates, or throw errors at start-up.
General troubleshooting
That one odd problem you can’t pin down — we’ll help you track it down and fix it.
Security
Virus & malware removal
Clean-up & removal
Identifying and removing viruses, malware, adware and unwanted programs that slow you down.
Tidying up afterwards
Checking settings and browsers after a clean-up so things are back to normal.
Sensible advice
Plain-language tips on staying safer online — without the fear-mongering.
Software & Hardware
Programs, peripherals & drivers
Software installs
Installing, updating and configuring the apps and programs you use.
Error messages
Making sense of confusing errors and getting software running again.
Hardware & drivers
Help with peripherals and drivers so your devices work together.
Printers & scanners
Getting printers and scanners connected and printing reliably.
Connectivity
Home network & internet
Wi-Fi drop-outs
Chasing down the reasons your connection keeps cutting out or slowing down.
Router & setup
Setting up and configuring routers and home networks the right way.
Slow internet
Working through the causes of a slow or unstable home connection.
Tune-Up & Setup
Optimization & new devices
Speed & optimization
Clearing clutter and adjusting settings so an older computer feels quicker and calmer to use.
New device setup
Setting up a new computer, moving your files across and getting everything configured the way you like.
Fair & Transparent
What every service has in common
- We explain first. You’ll know what’s involved — and any cost — before we begin.
- You stay in control. Remote sessions run only with your permission, on your screen, and you can stop anytime.
- No scare tactics. We won’t invent urgent problems or pressure you into anything.
- Around-the-clock line. Reach a technician on 1-800-787-1602, any time of day or night.
Not sure which one you need?
Just describe what’s happening and we’ll help you figure it out — no obligation, no pressure.
1‑800‑787‑1602Call a Technician